escalate-anything

<!-- mcp-name: io.github.alexgaoth/escalate-anything -->
<div align="center">

# Escalate Anything

### Get the upper hand on any big company when they wrong you.

**Big companies count on you giving up. This repo will make your agent hunt them down.**

Bill went up? Bag lost? Refund denied? Your agent knows who to contact, what to say, and when to escalate.

[![companies](https://img.shields.io/endpoint?style=flat-square&url=https%3A%2F%2Fescalate.alexgaoth.com%2Fbadges%2Fcompanies.json)](https://escalate.alexgaoth.com/)
[![data verified](https://img.shields.io/endpoint?style=flat-square&url=https%3A%2F%2Fescalate.alexgaoth.com%2Fbadges%2Fverified.json)](docs/maintenance.md)
[![dossiers](https://img.shields.io/endpoint?style=flat-square&url=https%3A%2F%2Fescalate.alexgaoth.com%2Fbadges%2Fdossiers.json)](https://escalate.alexgaoth.com/#/guides)
[![PyPI](https://img.shields.io/pypi/v/escalate-anything?style=flat-square&color=3775A9)](https://pypi.org/project/escalate-anything/)
[![tests](https://img.shields.io/github/actions/workflow/status/alexgaoth/escalate-anything/pr-gate.yml?branch=main&style=flat-square&label=tests)](https://github.com/alexgaoth/escalate-anything/actions/workflows/pr-gate.yml)
[![MCP](https://img.shields.io/badge/MCP-server-5c4ee5?style=flat-square)](docs/clients.md)
[![license](https://img.shields.io/badge/code_MIT·data_CC_BY_4.0-f4c430?style=flat-square)](LICENSE)

**[Website](https://escalate.alexgaoth.com/) · [Guides](https://escalate.alexgaoth.com/#/guides)**

Every playbook has its own page, for example [United Airlines: delayed bag](https://escalate.alexgaoth.com/c/united-airlines/delayed-baggage/).

[Quick start](#quick-start) · [How it works](#how-escalate-anything-works) · [What you can fix](#what-you-can-fix) · [Walkthroughs](#walkthroughs) · [Fresh and credible](#fresh-and-credible) · [FAQ](#faq)

<code>uvx escalate-anything setup</code>

<br />

<img src="docs/assets/demo-playbook.svg" alt="escalate playbook for a delayed United bag: deadlines, the exact forms and phone numbers, the bag-fee refund rule and the escalation path" width="900" />

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---

Tell your agent what went wrong. Escalate Anything gives it the company's real playbook: the exact form, phone line and deadline, the evidence to collect, the rules that apply, and the escalation ladder up to the regulator in your state. Your agent keeps a case log, follows up on time, and drafts each message for you to approve.

Every value links to the page it came from, with the date it was checked. A weekly routine re-checks the data, and your installed copy updates itself.

## Quick start

### Set up your agent

With [uv](https://docs.astral.sh/uv/) installed, run:

```bash
uvx escalate-anything setup
```

It finds your AI apps (Claude Desktop, Claude Code, Cursor, VS Code, Windsurf, Zed, Gemini CLI, Codex, LM Studio and [more](docs/clients.md)), shows the changes, and asks before writing. Each config is backed up first. Restart your app afterward.

Or install with one click: [Cursor](https://cursor.com/install-mcp?name=escalate-anything&config=eyJjb21tYW5kIjoidXZ4IiwiYXJncyI6WyJlc2NhbGF0ZS1hbnl0aGluZyJdfQ%3D%3D) · [VS Code](https://insiders.vscode.dev/redirect/mcp/install?name=escalate-anything&config=%7B%22type%22%3A%22stdio%22%2C%22command%22%3A%22uvx%22%2C%22args%22%3A%5B%22escalate-anything%22%5D%7D) · [LM Studio](https://lmstudio.ai/install-mcp?name=escalate-anything&config=eyJjb21tYW5kIjoidXZ4IiwiYXJncyI6WyJlc2NhbGF0ZS1hbnl0aGluZyJdfQ%3D%3D) · [Goose](https://block.github.io/goose/extension?cmd=uvx&arg=escalate-anything&id=escalate-anything&name=escalate-anything&description=Contacts%2C+playbooks+and+escalation+paths+to+get+US+companies+to+fix+problems). Claude Code users can add the plugin, which also includes the skills: `claude plugin marketplace add alexgaoth/escalate-anything && claude plugin install escalate-anything@escalate-anything`.

### Ask your agent

```text
United lost my bag on Friday's ORD→SFO flight. Use Escalate Anything to get me reimbursed.
```

```text
My internet bill went from $80 to $105. Get it back down.
```

### Use the terminal

```bash
uvx escalate-anything playbook comcast-xfinity bill_increase --state CA
uvx escalate-anything playbook united-airlines delayed_baggage --state IL
uvx escalate-anything lookup "spectrum"
```

No install at all? Browse every company's playbooks on the website: **[escalate.alexgaoth.com](https://escalate.alexgaoth.com/)**.

## How Escalate Anything works

```mermaid
flowchart LR
  A["You: 'United lost my bag'"] --> B[Your agent]
  B -->|MCP| C(Escalate Anything)
  C --> D["Playbook: forms, phones,<br/>deadlines, evidence"]
  C --> E["Escalation: company → DOT,<br/>FCC, CFPB → your state"]
  C --> F["Context: how this company<br/>really handles complaints"]
  D & E & F --> G["Agent drafts the message<br/>or fills the form"]
  G -->|you approve| H[Company or regulator]
```

Escalate Anything never sends, submits or pays anything. Your agent drafts; you approve. Case notes stay on your computer.

## What you can fix

| Area | What you get | Companies |
|---|---|---|
| ✈️ Travel | Refunds, cancellations, lost and delayed bags, damage claims, DOT complaints | United, American, Delta, Southwest, Marriott, Airbnb, Expedia, Hertz |
| 🚢 Cruises & 🎟️ tickets | Cancelled events and sailings, fees, refunds, FMC and FTC complaints | Carnival, Royal Caribbean, Norwegian, Ticketmaster, StubHub, SeatGeek |
| 📱 Phone, internet, TV | Bill increases, retention offers, cancellation, equipment returns, FCC complaints | AT&T, Verizon, T-Mobile, Xfinity, Spectrum, Optimum, DIRECTV, Starlink |
| 🏦 Money | Card and transfer disputes, fraud, frozen accounts, buy-now-pay-later, credit report errors | Chase, Bank of America, Wells Fargo, Capital One, Chime, SoFi, PayPal, Affirm, Equifax |
| 📈 Investing & crypto | Blocked transfers and withdrawals, account takeovers, FINRA and SEC complaints | Robinhood, Fidelity, Schwab, Vanguard, Coinbase, Kraken |
| 📨 Debt collectors | Validation notices, disputes in writing, credit report fixes | Portfolio Recovery, Midland Credit, LVNV, Jefferson Capital |
| ⚡ Utilities | High bills, meter tests, shutoff protection, payment plans, outage claims | PG&E, Con Edison, Duke, ComEd, FPL, PPL, FirstEnergy and dozens more |
| 🏠 Home services | Long contracts, early termination fees, cancelling in writing, door-to-door sales | ADT, Vivint, SimpliSafe, Brinks Home, Terminix, Orkin |
| 🩺 Insurance | Claim denials, appeals, external review, surprise medical bills | UnitedHealthcare, Aetna, Cigna, Kaiser, State Farm, GEICO, Progressive |
| 🛒 Shopping & subscriptions | Returns, missing packages, price adjustments, cancellations, free-trial charges, auto-renewals | Amazon, Walmart, Apple, Netflix, SiriusXM, Adobe, Norton, Peloton, Planet Fitness |
| 🏛️ Regulators | The right federal agency and **your state's** attorney general, utility commission and insurance department | All 50 states and DC |

[Browse all companies →](https://escalate.alexgaoth.com/)

## Walkthroughs

### A delayed United bag

The playbook in the image above, from United's own pages: report within **24 hours** (21 days if international), claim expenses within **45 days**, use the exact claim form and the Baggage Recovery Center number, and check the **automatic bag-fee refund** owed after a 12-hour domestic delay under the DOT refund rule. If United doesn't answer, the next rung is a DOT complaint.

### An internet bill that jumped $25

The Xfinity playbook checks whether a promotion ended or the 5-Year Price Guarantee was broken, then gives the retention line, the dispute window from the subscriber agreement, and the FCC complaint as the next rung.

Also included, as a side feature: each company's scam warnings (what it says it will never ask for, scams that use its name, where to report them), a [scam guide](https://escalate.alexgaoth.com/#/guides/scams), and `scam_check` for a quick red-flag read of a suspicious message.

Got a result with Escalate Anything? **[Share what worked](https://github.com/alexgaoth/escalate-anything/issues/new?template=share-your-case.yml)**: good cases become tactics for the next person.

## Fresh and credible

- **Every value has a source and a date.** Every company gets a credibility grade (A, B or C) from how much of its data comes from its own pages or government sites, and from what was only seen in a search snippet or an archive.
- **Agents see it too.** Each answer says when the company was last verified and how credible it is.
- **A weekly routine keeps it current.** It checks every link, opens a [freshness report](https://github.com/alexgaoth/escalate-anything/issues?q=label%3Afreshness), and a Claude routine re-verifies stale values and proposes fixes as pull requests. Maintainers review every change.
- **Your copy updates itself** once a week (`escalate update`; `ESCALATE_OFFLINE=1` to turn it off).

How it works: [docs/maintenance.md](docs/maintenance.md).

## Contribute

- **A number or link is wrong?** [Report it](https://github.com/alexgaoth/escalate-anything/issues/new?template=data-correction.yml). A maintainer labels it, and the routine checks it against the official page and opens the fix.
- **Something worked for you?** [Share your case](https://github.com/alexgaoth/escalate-anything/issues/new?template=share-your-case.yml).
- **Want a company added?** [Ask for it](https://github.com/alexgaoth/escalate-anything/issues/new?template=new-company.yml), or add the YAML yourself; see [CONTRIBUTING.md](CONTRIBUTING.md).

## FAQ

<details>
<summary><strong>Which agents can use Escalate Anything?</strong></summary>

Any app that supports MCP: `uvx escalate-anything setup` configures the [supported apps](docs/clients.md). ChatGPT and claude.ai need a remote URL; run the read-only server with the included Dockerfile. Agents without MCP can read the website's JSON and [`llms.txt`](https://escalate.alexgaoth.com/llms.txt).
</details>

<details