business-ops

# Business Operations

Umbrella skill for all business functions: executive strategy (CEO/CTO/CMO), competitive intelligence, project evaluation, customer support, finance, HR, legal, operations, sales, productivity, and product management. Each domain loads its own reference files on demand — this skill detects the mode, loads the right references, and executes the appropriate framework.

**Scope**: Business decisions and operational workflows. Use decision-helper for technical architecture micro-choices, domain agents for code, voice-writer for content, and systematic-debugging for debugging.

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## Mode Detection

Classify the user's request into exactly one mode before proceeding. If the request spans multiple modes, choose the primary one and note the secondary.

| Mode | Signal Phrases | Reference |
|------|---------------|-----------|
| **STRATEGY** | Market entry, partnerships, resource allocation, opportunity, "should I/we", strategic pivots, investment | `references/csuite.md` |
| **TECHNOLOGY** | Build vs buy, vendor, SaaS, tech stack, architecture, adopt, technology choice | `references/csuite.md` |
| **GROWTH** | Content strategy, audience, SEO, marketing, brand, community, positioning, channel | `references/csuite.md` |
| **COMPETITIVE** | Competitor, competition, market landscape, differentiation, positioning against, market share | `references/csuite.md` |
| **EVALUATION** | Feasibility, effort estimate, ROI, priority, go/no-go, viability, "is it worth it" | `references/csuite.md` |
| **SUPPORT** | Customer support, ticket triage, support response, knowledge base, KB article, escalation | `references/customer-support.md` |
| **FINANCE** | Finance, journal entry, reconciliation, variance analysis, financial statements, audit, SOX, month-end close | `references/finance.md` |
| **HR** | HR, recruiting, performance review, compensation, hiring, onboarding, org planning | `references/hr.md` |
| **LEGAL** | Legal, contract review, compliance check, NDA, legal risk, legal brief, vendor check, DSGVO, GoBD | `references/legal.md` |
| **OPERATIONS** | Operations, vendor review, runbook, process documentation, risk assessment, capacity plan, change management | `references/operations.md` |
| **SALES** | Sales, call prep, pipeline review, forecast, draft outreach, prospect research, competitive intelligence | `references/sales.md` |
| **PRODUCTIVITY** | Productivity, task management, daily plan, weekly review, meeting agenda, focus time, goal setting, standup | `references/productivity.md` |
| **PRODUCT** | Product management, feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics | `references/product-management.md` |

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## Reference Loading Table

Load references based on the detected mode. Load only the references required by the mode.

| Signal | Mode | Reference |
|--------|------|-----------|
| Market entry, partnerships, resource allocation, opportunity | STRATEGY | `references/strategic-frameworks.md`, `references/decision-matrices.md` |
| Build vs buy, vendor, SaaS, tech stack, architecture | TECHNOLOGY | `references/tco-framework.md`, `references/vendor-evaluation.md` |
| Content, audience, SEO, marketing, brand, community | GROWTH | `references/audience-segmentation.md`, `references/channel-evaluation.md` |
| Competitor, market landscape, positioning, differentiation | COMPETITIVE | `references/competitive-mapping.md`, `references/market-positioning.md` |
| Feasibility, effort, ROI, priority, go/no-go | EVALUATION | `references/feasibility-scoring.md`, `references/roi-frameworks.md` |
| Ticket triage, support response, KB article, escalation, customer research | SUPPORT | `references/customer-support.md` |
| Journal entry, reconciliation, variance, financial statements, audit, SOX | FINANCE | `references/finance.md` |
| Recruiting, performance review, compensation, hiring, onboarding, org planning | HR | `references/hr.md` |
| Contract review, compliance check, NDA, legal risk, legal brief, DSGVO, GoBD | LEGAL | `references/legal.md` |
| Vendor review, runbook, process documentation, risk assessment, capacity plan, change management | OPERATIONS | `references/operations.md` |
| Call prep, pipeline review, forecast, draft outreach, prospect research | SALES | `references/sales.md` |
| Task management, daily plan, weekly review, meeting agenda, goal setting, standup | PRODUCTIVITY | `references/productivity.md` |
| Feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics | PRODUCT | `references/product-management.md` |

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## Instructions

For each mode, load the corresponding reference file for the full framework and instructions:

- **STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION**: Load `references/csuite.md`
- **SUPPORT**: Load `references/customer-support.md`
- **FINANCE**: Load `references/finance.md`
- **HR**: Load `references/hr.md`
- **LEGAL**: Load `references/legal.md`
- **OPERATIONS**: Load `references/operations.md`
- **SALES**: Load `references/sales.md`
- **PRODUCTIVITY**: Load `references/productivity.md`
- **PRODUCT**: Load `references/product-management.md`

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## Error Handling

| Error | Cause | Solution |
|-------|-------|----------|
| Too many options | 5+ options creating paralysis | Eliminate obviously inferior options first. Get to 2-4 before running full framework. |
| Not enough information | User cannot answer framing questions | Identify 2-3 critical unknowns. Recommend time-boxed research sprint before deciding. |
| Analysis paralysis | Keeps adding criteria or second-guessing | Apply reversibility test. If reversible, recommend best current option with checkpoint. |
| Emotional attachment | User has already decided, wants validation | Name the pattern directly. Ask: stress-test the choice, or genuinely evaluate all options? |

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## References

| Reference | When to Load | Content |
|-----------|-------------|---------|
| `references/csuite.md` | Any executive s