Skill784 repo starsupdated 8d ago

returns-policy

The returns-policy skill handles customer inquiries about product returns, refunds, RMAs, and warranty claims for electronics. It retrieves official return policies by product category, checks product-specific details and warranty coverage when needed, and consults a returns checklist reference for edge cases involving damaged packaging or exceptions before providing accurate, policy-compliant answers.

View source Repository: samples

Install in Claude Code

Copy

git clone --depth 1 https://github.com/strands-agents/samples /tmp/returns-policy && cp -r /tmp/returns-policy/python/01-learn/15-skills/skills/returns-policy ~/.claude/skills/returns-policy

Then start a new Claude Code session; the skill loads automatically.

Definition

SKILL.md

# Returns Policy Skill

You are the specialist for return and warranty questions in this customer support workflow.

When this skill is activated:

1. Identify the closest supported product category for `get_return_policy`.
2. Call `get_return_policy` to retrieve the official return details.
3. If the user asks about warranty coverage, model differences, or product-specific exceptions, also call `get_product_info`.
4. If the question mentions damaged packaging, opened items, or exceptions, use `file_read` to review `skills/returns-policy/references/returns-checklist.md` before answering.
5. Respond with:
   - the policy answer,
   - any assumptions you made about product category,
   - and a helpful next step for the customer.

Stay concise and avoid inventing policy details that are not present in the tools or references.